Strategy · Operations · Consulting
Erica M. Carl
Strategy & Operations
I bring structure to ambiguity, ask the right questions, and translate insights into decisions that move organizations forward.
- Based in
- Charlotte, North Carolina
- My sweet spot
- Complex problems that need structure
- Energized by
- Stakeholder conversations that change how I see the problem
Selected Work
All experience →SullivanCotter
Client-Sponsored Consulting · Healthcare Strategy
An independent, outside-in assessment of member value and engagement for the Large Clinic Group membership program, built on stakeholder interviews, a validation survey, competitive mapping, and a website audit.
Wake Forest University OPCD
Professional Experience · Service Delivery · Operations · Change Adoption
Individualized career guidance for 200+ students, department-specific research and resource design, Handshake training and adoption support, and records operations for 1,000+ students.
Shouldice Hospital
Applied Graduate Case Analysis · Healthcare Operations · Analyst
Capacity analysis of a 90-bed specialized surgical hospital: a Saturday operations scenario lifts average bed utilization from 71.4% to 81.0% while pushing Friday to 100% with zero operating buffer.